Terms and Conditions

Dear Valued Customers,
Thank you for choosing A1 Travels and Speed Parcel Service (hereafter referred to as "the Company") for your transportation needs. We appreciate your business.
Before booking your luggage, we kindly request you to read and accept the following Terms and Conditions of our Parcel Booking Office and the Transport Company.
Please be aware that by proceeding with your booking, you acknowledge and agree to these terms.
We would like to highlight some important aspects regarding the transportation of your consignments:

Please note that the Company is not aware of the specific nature, content, conditions, or value of the consignments we handle. All goods are transported entirely at the Consignor's/Consignee's risk. It is your responsibility to ensure that all goods intended for transport comply with all applicable Government regulations. This includes providing all legally required documentation such as Forms, Declarations, Certificates, Tax invoices, and E-Way bills. These documents may be subject to verification by Government Authorities at various checkpoints. The Company will not be held liable if goods are detained, seized, or confiscated due to any deficiencies in these documents or for any other reasons by the relevant Government Authorities.

Kindly ensure that all parcels are properly enclosed and clearly tagged with the correct copies of the Tax Bill/e-way bills/R.C., and any other necessary documents. For the transportation of two-wheelers, a self-declaration for any transit damages must be included. Any issues that may arise with Tax or Government Authorities will be the sole responsibility of the Consignor/Consignee. The Company reserves the right to hold goods at the risk of the Consignor/Consignee until any losses incurred by the Company in relation to such issues are resolved.

If your consignment includes items liable for excise duty, it is your obligation as the consignor to obtain and provide all necessary and relevant documents at the time of booking. The Company will not be held responsible for any detention, seizure, or confiscation of such goods by excise, sales tax, or other competent authorities due to suspicion or any other reason. The consignor will be responsible for all consequences resulting from any incorrect declaration of the contents of their consignments. In the event of a false declaration, the consignor will be liable to compensate the Company for all damages and expenses incurred as a result.

Dangerous, inflammable goods, and contraband articles are strictly prohibited from being transported in our vehicles. If such items are booked without our knowledge, the luggage owner and their agents will bear full responsibility if these goods are discovered by authorized officials. The Company reserves the right to accept or refuse goods for dispatch without providing a specific reason.

We strongly advise that all goods valued above Rs.500/- be insured by the consignor before booking. Otherwise, the goods will be transported at the Consignor’s risk. In the event of any damage or loss during transit for uninsured goods, no claim exceeding Rs.500/- per LR (Lorry Receipt) will be settled.

Please be aware that the Company is not liable for:

• Internal damage to the contents of packages.
• Damage to unpacked goods.
• Damage to perishable items due to deterioration.
• Damage to fragile or easily broken items.

Goods or parcels can be booked on a prepaid or "to pay" basis. Delivery will typically be made available at our branch office at the destination. Upon request, door delivery can be arranged through a third party, which will incur additional charges.

For confirmation of parcel booking, a One-Time Password (OTP) will be sent to the mobile number provided by the sender (or their authorized person) at the time of booking. Similarly, parcel delivery at the destination requires the OTP provided by the receiver, which will be sent to their mobile number as provided during booking by the sender/receiver (or their authorized person).

The sender (or their authorized person) is responsible for ensuring the accuracy of the mobile numbers provided for both the sender and the receiver. Parcel booking and delivery are based on the OTPs sent to these respective numbers. Please note that parcel booking will not be confirmed or completed, and parcel delivery will not be carried out, without the correct OTP being provided.

The furnishing of the OTP by the sender and receiver serves as the sole proof of parcel booking and parcel delivery, respectively. In addition to the OTP, the person receiving the parcel must also present a valid government-approved identity proof at the time of delivery.

Confirmation of parcel booking and proof of delivery (POD) will be shared via SMS to the mobile numbers provided at the time of booking, in accordance with TRAI regulations.

Same-day parcel transportation is subject to vehicle availability and is not offered on holidays. Timings, departures, and arrivals are not guaranteed and may change without prior notice. However, we assure you that the parcel will be delivered within a reasonable timeframe to the designated delivery location. In the event of a misplaced parcel, please note that the minimum time required to locate it is 30 days.

Loading and unloading charges, where applicable, will be levied at either the parcel booking office or the parcel delivery office for both prepaid and "to pay" parcels.

Due to the importance of proper packing, We will not be liable for any loss or damage to items within consignments that occur during transit or storage due to improper packing, theft, weather conditions, strikes, riots, disturbances, fire, explosion, natural calamities, or accidents. While we take utmost care to ensure the safe and timely transportation of all parcels, this exclusion applies. Additionally, We will not be responsible for any breakage or damage to fragile items that occurs during loading, transit, or unloading.

Kindly note that parcels will only be delivered upon presentation of the original LR (Lorry Receipt) by the consignee or as declared by the consignor at the time of booking. The working hours for our delivery offices are from 10:00 am to 6:00 pm. (Except on Sunday, local holiday and national holiday’s)

For the timely delivery of shipments, consignees are requested to pick up their parcels within 10 days of its arrival at the destination. The consignee should furnish the LR copy, the OTP, and valid identification when collecting the parcel. The company will not be responsible for any damages to parcels not collected within this 10-day timeframe due to limited storage capacity. Consignors are requested to inform consignees about the parcel booking and send the original LR to facilitate the timely delivery process.

Regarding "Paid & To Pay" goods that are not collected from the destination station within 10 days of their arrival, demurrage charges will be applicable based on the freight amount as follows:

• 10 to 14 days: Paid Parcels -- 10% extra; To Pay Parcels - 20% extra from Day 1
• 15 to 29 days: Paid Parcels -- 20% extra; To Pay Parcels - 40% extra from Day 1
• Beyond 30 days: Both for Paid and To Pay Parcels - 100% extra + Other Charges from Day 1.

Here’s a guide outlining our booking modes for your convenience:

• Paid: The sender pays the full freight charges at the time of booking. The recipient will not need to pay anything upon delivery, except for any loading charges if they require assistance loading the parcels onto their vehicle.
• Partly Paid: The sender pays a portion of the freight charges when booking. The recipient will be required to pay the remaining balance, as indicated on the Luggage Receipt, at the time of delivery, along with any applicable loading charges for loading onto their vehicle.
• To Pay: The sender does not pay any charges at the time of booking. The recipient will be responsible for paying the full freight charges upon delivery, as well as any loading charges for loading the parcel onto their vehicle.
• Billing: This option is exclusively available to our regular customers. A monthly bill detailing all shipments made during that period will be sent at the end of the month. The standard credit period for these invoices is approximately 15 days from the date the bill is issued.

We offer two delivery options, which can be selected at the time of booking. This choice can also be adjusted later at the destination office, subject to the recipient's needs and the feasibility of making the change.

• Office/Godown Delivery: The sender pays the full freight charges at the time of booking. The recipient will not need to pay anything upon delivery, except for any loading charges if they require assistance loading the parcels onto their vehicle.
  
• Door Delivery Service: Please be aware that our standard freight charges cover delivery to our nearest or designated office. For onward delivery to the final destination, we may engage a third-party local transport service (such as an auto, van, or Tata Ace). This third-party service will levy its own charges, which will be separate from our basic freight. These charges can either be agreed upon during the booking process or directly with the recipient upon delivery.

It is important to familiarize yourself with the following guidelines regarding the transportation of goods:

Strictly Banned Goods:

Goods Subject to Specific Conditions:

Goods and Services Tax (GST) Details:

We would also like to inform you about our policy regarding cancellations and refunds for parcel bookings.

You may cancel any parcel before it is loaded onto our transshipment vehicles. For "Paid" parcels that are canceled, a full refund will be processed without any cancellation fees. For "To-Pay" parcels, no cancellation charges will apply. Incase of return parcels, two-way charges are applicable.

Regarding refunds for failed transactions, these can occur due to factors such as network congestion, timeout issues, the use of multiple browser windows, accessing stored sessions, or using browsers other than Internet Explorer. In such instances, you might receive an incorrect debit notification.

Our dedicated team diligently analyzes payment reports from our Payment Gateway banks daily (excluding holidays) to identify and verify any discrepancies arising from network congestion or user error. Valid refunds are processed daily and then handled by the respective payment gateways, which send the funds back to your issuing bank in batches. This process typically takes approximately five working days.

Please note that while we strive for efficiency, A1 Travels and Speed Parcel Service cannot guarantee the exact timeframe for the refund to reflect in your account due to the multiple organizations involved in online transaction processing, internet infrastructure limitations, and the varying working days and holidays of financial institutions.

A1 Travels and Speed Parcel Service** is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our services. Please review this policy periodically as it may be updated.

We may collect the following information:

• Name of the Consignor and Consignee’s Company name, address, and phone numbers
• Contact details such as phone numbers and email addresses
• Demographic information, including postal codes

The information we collect is used to understand your needs better and provide you with enhanced services, including:

• Improving our products and services.
• Sending you promotional communications about new services, special offers, or other information we believe may be of interest to you, using the contact information you have provided.

We have implemented appropriate physical, electronic, and managerial procedures to secure the information we collect and prevent unauthorized access or disclosure.

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